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HOW MAY WE HELP YOU? We want your experience with our site to be as easy and enjoyable as possible. If you are having questions or are experiencing difficulty using the site, please contact us at jennifer@jlynn-jewelry.com or (310) 937-4464. This page includes information on: Shipping / Returns & Repair Policy / Becoming A Retailer / Publicity / Contact Information SHIPPING: JLynn Jewelry accepts Visa, MasterCard and American Express via PayPal. JLynn Jewelry also accepts checks online via PayPal; however, your order will not be processed and shipped until your check has been cleared. You will receive your order four to seven business days from the date your order was placed. U.S. SHIPPING COSTS: Shipping costs are based upon live estimates received directly from UPS by weight and destination address at the time the order is placed. 9.75% sales tax will be automatically applied to all California orders. All domestic orders will be shipped UPS unless otherwise specified. All claims (damage or shortage) must be reported within five working days after receipt of merchandise. Our responsibility for merchandise shipped via common carrier ceases upon delivering the order to the carrier. We are not responsible for merchandise lost or damaged in transit. You must file a claim with the delivery carrier. We would, however, assist you in supplying any information necessary for submission of your claim. Questions about your order? Please email Jennifer@jlynn-jewelry.com or call (310) 937-4464 SHIPPING TO CANADA: We ship UPS Ground Service directly to your door. Please allow ten days from the date your order was placed. Shipments to P.O. boxes, the Yukon, and Northwest Territories are shipped via Canada Post. Delays are common when shipping to Canada due to handling of duty and GST, so please factor this in when placing your order. We do not offer overnight delivery to Canada. Prices are stated in U.S. dollars. If paying by credit card, your order will be automatically charged to your account in Canadian dollars at the current exchange rate (including all duty and taxes). Checks or money orders must be in U.S. dollars. INTERNATIONAL ORDERS Please email us at jennifer@jlynn-jewelry.com to see if we ship to your country. RETURNS & REPAIR POLICY: JLynn Jewelry does not offer refunds. Instead, we offer credit that can be applied towards the purchase of any items on our website. There are no refunds or exchanges on special orders which include lengthened pieces and requested design changes. The customer will be responsible for the cost of shipment and/or call tag UPS charges for any returned merchandise. If you would like to send us a return via UPS or FedEx please contact us for an alternate shipping address (as those services do not ship to a P.O. Box) In the unlikely event that a piece needs repair, there will be a $10.00 per piece repair charge, plus shipping for all merchandise purchased within 60 days. For merchandise over 60 days old, there will be a $20.00 per piece repair charge, plus shipping. As our merchandise changes often, some beads or stones may not be available for repair, in which case we will make every attempt to find something similar. Questions about your order? Please email jennifer@jlynn-jewelry.com or call (310) 937-4464. BECOMING A JLynn Jewelry RETAILER: For consideration on becoming a JLynn Jewelry retailer, please contact Jennifer at jennifer@Jlynn-Jewelry.com or call (310) 937-4464. Please include the following information with your submission: Company name, address and phone number Resale number Type of business Contact name, phone number and email address PUBLICIST: Charmed PR Robin Doyle robin@charmedpr.com CONTACT US: Email: Jennifer@jlynn-jewlery.com Phone: (310) 937-4464 To be notified about new designs and special promotions, click here to be added to our email list. To be removed from our email notification list, click the Unsubscribe link at the bottom of ALL email contacts.